Basic Job Overview
> Customer Account Manager<
> Peterborough, Cambridgeshire <
> Job Type: Full Time / Permanent <
> Salary: £35000 – £40000/annum <
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Customer Account Manager
Pay: £35,000.00-£40,000.00 per year
Location: Peterborough (Office Based, Full Time)
About Trade Mastermind
Trade Mastermind is the UK’s fastest-growing education and business coaching company for trades and construction business owners. With nearly 1,000 active customers and 80+ new businesses joining our ecosystem every month, we help entrepreneurs scale from tradesmen to business owners — covering business strategy, marketing, sales, operations, finance, recruitment, and more.
We’re on a mission to build the world’s largest education and services platform for trades — and we’re looking for ambitious, driven people to join us on the journey.
The Role
As a Customer Account Manager (CAM), you will be the dedicated point of contact for a portfolio of Trade Mastermind Academy customers. You’ll own the post-sale relationship, ensuring customers achieve results, stay engaged, and continue to invest in their long-term growth with us.
This is not just a support role — it’s about driving retention, results, and revenue.
What You’ll Be Doing
* Acting as the primary relationship owner for your assigned customers
* Managing contracts, renewals, and upsells — ensuring every customer sees the value of their investment
* Driving retention by ensuring customers attend training sessions, complete their program, and implement what they learn
* Proactively handling objections, challenges, and potential cancellations — turning risks into renewals
* Working closely with our coaching, events, and operations teams to make sure customers are achieving their business goals
* Tracking performance and reporting on key metrics: renewals, upsells, NRR (Net Revenue Retention), and churn
* Hosting regular check-ins and review calls with customers to drive accountability and results
What We’re Looking For
* Strong B2B account management or customer success experience
* Excellent communication and negotiation skills — confident in handling high-value (£50k–£100k+) customer commitments
* Results-driven mindset: you love targets, retention, and growth
* Professional, mature presence — able to sit across from business owners and earn their respect
* Highly organised, able to manage multiple accounts and priorities at speed
* A proactive problem-solver who thrives in a fast-paced, high-growth environment
Why Join Us
* £35,000 -£40,000 salary + performance-based incentives
* Continuous professional development with a clear pathway for progression.
* A fast-paced, entrepreneurial environment with a high-performance culture.
* Opportunity to work with a nationally recognised brand that delivers tangible business results.
* Company Equipment Provided – Everything you need to succeed
* Tailored Training & Development – Aligned with your personal career goals
* Vibrant Company Culture – Join a motivated, passionate and supportive team
* Company Events – Regular team-building and social occasions
* Health & Wellbeing Programme – Designed to support your physical and mental wellbeing
* Modern Office Environment – High-spec facilities designed to foster productivity
* Free On-Site Parking – Convenience for all staff
* Sponsored Development Opportunities – Courses and qualifications funded for your progression
* On-Site Gym Access – Stay active at work
* Canteen with Subsidised Food Options – Fresh, affordable meals and snacks
Work Location: In perso
